Motionary Sports Sdn. Bhd. (Registration No. 202601029697 / 1691792-U)
This policy explains when a refund, return or exchange is available for retail and wholesale orders placed with Motionary Sports Sdn. Bhd. It should be read together with our Terms & Conditions.
Motionary Sports retails and wholesales sportswear, activewear, sporting goods, fitness and outdoor equipment, wellness products and accessories. Because orders are packed against real stock on hand, and because different product categories carry different handling needs, this policy sets out clearly what qualifies for a refund, return or exchange so there are no surprises once an order is confirmed.
Unused items in their original packaging, with tags attached where applicable, may be returned for a refund or exchange within 7 calendar days of delivery, provided they are accompanied by proof of purchase. The buyer is responsible for return shipping costs unless the return is due to our error or a defect covered under Clause 4. Items that have been worn, used or are no longer in resaleable condition are not eligible for return under this clause, except where required by consumer protection law.
Apparel and footwear sizing may vary slightly between brands and product lines; we recommend checking the size chart provided on each listing before ordering. The actual colour of an item may also differ slightly from photographs shown on our website or marketing materials due to monitor brightness, display settings, lighting conditions and photo-taking environment. Minor variance of this kind is not considered a defect on its own, though a genuine wrong-size dispatch is covered under Clause 5.
If an item arrives damaged, defective, or with a manufacturing fault, notify us within 72 hours of delivery at motionary.sports@gmail.com, including your order reference, a description of the fault, and clear photographs of the affected items and packaging. Claims submitted after this window may still be considered at our discretion but cannot be guaranteed. Once verified, we will offer, at our discretion, a replacement, a partial refund reflecting the affected quantity, or a full refund where a suitable replacement is not available.
If we ship a product, size or quantity that does not match your confirmed order, this is treated as our error and Clause 4 applies in full, at no cost to you, including return shipping of the incorrect items where applicable.
To start a return or claim, email motionary.sports@gmail.com with your order reference and the reason for the request. We will confirm eligibility, and where a physical return is required, provide instructions for how and where to send the goods. Please do not send items back before receiving this confirmation, as unsolicited returns may not be processed promptly.
Approved refunds are issued by bank transfer or to the original payment method used, within 14 business days of approval. Refunds are issued in Malaysian Ringgit (RM); where the original payment was made in another currency, the refunded amount reflects the RM value received, less any transaction charges already incurred by Motionary Sports that are not recoverable.
The following are non-refundable except where the entire order is cancelled due to our error: outbound freight and courier charges once goods have been dispatched, and customs duties or import taxes paid on international shipments. These represent real, non-recoverable costs paid to third parties on the buyer's instruction.
For wholesale orders requiring a deposit, cancellation before the order has been packed and before the deposit has been committed to stock allocation is refundable in full. Cancellation after packing has commenced forfeits the portion of the deposit already committed to stock and handling costs incurred up to that point, with any remaining balance refunded. We will provide a breakdown of costs incurred on request.
Where a sale generated through our affiliate, referral or commission-based sales programmes is subsequently refunded or cancelled under this policy, the associated commission or referral reward is reversed or deducted from the partner's next payout. This clause applies in addition to, and does not override, the specific terms agreed with each partner at onboarding.
Exchanges for a different size, colour or product follow the same eligibility conditions as Clause 2 and are subject to stock availability. Where the exchanged item is of a different price, the balance is charged or refunded accordingly.
For any refund, return or cancellation request, contact motionary.sports@gmail.com or call +6012-924 6228, quoting your order reference. Our registered address is Suite A-3-9, 8 Avenue Business Centre, Jalan 8/1, 46050 Petaling Jaya, Selangor, Malaysia.